Terms and Conditions

Please read these Terms and Conditions carefully before using our website or engaging with our services. These Terms and Conditions govern your access to and use of The Backstop website and outline the terms applicable to our services. By accessing our website or booking services through The Backstop or private bodywork services with Michael Grosso, LMT, you agree to be bound by these Terms and Conditions and acknowledge that you have read and understood the terms herein.

1. Services: The Backstop offers professional seated and on-site massage services. Michael Grosso, LMT, also offers bodywork services in Northampton, Massachusetts. The specific cost and duration of each session will be agreed upon during the booking process.

2. Client Responsibilities: As a client, you agree to provide accurate and complete information when booking our services. It is your responsibility to disclose any relevant health conditions, allergies, or other considerations that may affect the safe and appropriate delivery of the services.

3. Cancellations and Rescheduling: We understand that circumstances may change, and you may need to cancel or reschedule your appointment. We kindly request a minimum notice of 24 hours for any changes or cancellations. Failure to provide timely notice may result in a cancellation fee equivalent to the full amount of the scheduled service.

4. Payment: Payment for our services is due at the time of the appointment unless otherwise agreed upon. We accept various forms of payment, such as cash, credit cards, or electronic transfers. Prices and availability are subject to change without notice.

5. Confidentiality and Privacy: We respect the privacy and confidentiality of our clients. Any personal information shared during the booking process or during a session will be handled in accordance with our Privacy Policy.

6. Code of Conduct: We maintain a professional and respectful environment for both clients and practitioners. Any inappropriate behavior, harassment, or misconduct will not be tolerated, and we reserve the right to refuse service to anyone engaging in such behavior.

7. Liability: While we strive to provide safe and appropriate services, it is important to note that our services may not be suitable for everyone. We cannot be held liable for any adverse reactions or consequences that may arise in connection with a service, including any pre-existing conditions exacerbated during a session.

8. Intellectual Property: The content on our website, including text, images, logos, and other materials, is protected by intellectual property laws and is the property of The Backstop. You may not reproduce, modify, or distribute any of the content without our prior written consent.

9. Links to Third-Party Websites: Our website may contain links to third-party websites for your convenience. We do not endorse or have control over the content or practices of these websites. Accessing these third-party websites is at your own risk.

10. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts. Any disputes arising out of these Terms and Conditions shall be subject to the applicable courts of Massachusetts.

11. Amendments: We reserve the right to modify, update, or change these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any updates or changes.

12. Compliance and Acknowledgement: By using our website or booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Furthermore, you confirm that you have complied with all applicable terms herein.

13. No Refunds and Final Sales: Please note that no refunds will be offered under any circumstances, and all sales are final. Once a payment has been made for our services, it is non-refundable.

Disclaimer

By booking a massage service through The Backstop or a bodywork session with Michael Grosso, LMT, you further acknowledge and agree to the following:

1. Communication of Discomfort: Should you experience any pain or discomfort during your session, it is your responsibility to immediately inform the practitioner. This allows the practitioner to adjust the pressure and techniques as appropriate to support your comfort and well-being.

2. Not a Substitute for Medical Care: You understand that the services provided are not a substitute for medical examination, diagnosis, or treatment. It is important to consult with a physician, chiropractor, or other qualified medical specialist for any known mental or physical ailment.

3. Disclosure of Medical Conditions: You affirm that you have disclosed all known medical conditions to the practitioner before the session. This includes any changes in your health that may impact your ability to participate safely in the services. It is your responsibility to keep the practitioner updated on any relevant changes. The practitioner shall not be held liable for any consequences resulting from your failure to disclose such information.

4. Consent and Physical Ability: By booking a session, you confirm that you are physically able to participate in the services and consent to receive the services provided by your practitioner. Certain medical conditions may make massage, bodywork, or other services unsuitable. Therefore, it is essential that you disclose any relevant condition or concern that may affect your ability to participate safely.

5. Boundaries and Professionalism: All sessions are strictly professional and therapeutic in nature. Any sexual remarks or advances are strictly prohibited and will result in the immediate termination of the session. In such cases, you will be liable for full payment of the scheduled service.

6. Right to Refuse Services: The practitioner reserves the right to refuse services to you for any reason deemed necessary in their professional judgment.

7. Hold Harmless and No Liability: By proceeding with a session, you expressly agree to hold the practitioner harmless and release them from any liability arising from any injury, discomfort, or adverse reaction experienced during or after the session.

By proceeding with a session, you acknowledge that you have read, understood, and agreed to the above Terms and Conditions and Disclaimer. Your safety, comfort, and well-being are paramount, and these guidelines are intended to support a positive and respectful experience.

If you have any questions or concerns regarding these Terms and Conditions or our Disclaimer, please contact us